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Sydney-based or Melbourne-Based Head of Customer Operations

Sydney-based or Melbourne-Based Head of Customer Operations

Our client, a well-funded Fintech, is growing rapidly and is showing no signs of stopping. They have run a few capital raisings to date which has helped them launch an AI powered tech platform bringing transparency and simplicity to their customers. They are looking for a Head of Customer Operations that’s based in Sydney or Melbourne and includes (but is not limited to) leading a team of 20+ people with P&L responsibility.

The Sydney or Melbourne-based Head of Customer Operations will be part of the largest BU within the organisation with a focus on multiplying the customer experience ten-fold in the most cost-effective way. To be sure they hit their 2023 targets, they’re doubling the size of their team over the next 6-12 months. They need a professional with a generalist strategic background (top tier/MBB) who is ambitious, analytical and who can drive their critical metrics to help deliver optimal company performance. 

Key Responsibilities:  

  • Optimising and growing the Customer Operations team. 
  • Driver of and key contributor in answering strategic operating model questions with the Founders and Executive Leadership team. 
  • Leading team managers and their teams by creating and implementing initiatives that challenge them in a way that gets the most out of them and their people. 
  • Driving organisational change when new technology and processes roll out. 
  • Through rigorous analysis, generating critical insights that help optimise customer operations and processes.  

Key Qualifications:  

  • Minimum of 3 years’ experience in a top-tier (MBB/ Kearney/LEK preferred) strategy consulting firm, with a bias to execution. 
  • Minimum of 3 years’ experience in a similar strategic role at a high growth startup would also be desirable. 
  • Has knowledge in customer experience and/or customer operations OR has a real interest to pursue this function and grow their capability in this space within ANZ and the United Kingdom. 
  • Has some team management skills and wants to lead a P&L with more than 20 people. 
  • Strong problem-solving ability balanced by a strong people orientation. 

If this opportunity is of interest, and you are up for the challenge of leading a P&L and upwards of 20 people, then please contact Ilan Leshetz for a confidential chat at ilan@oaktreetalent.com. 

#sydney #oaktreetalent #sydneyjobs #jobs #strategyjobsaustralia

Melbourne-based Head of Customer Operations

This Sydney or Melbourne-based Head of Customer Operations is Exclusive to Oaktree and will take home an annual income of $200k to $250k.

If you would also like to checkout other jobs that we are currently sourcing for, you can check it here.

Send us your CV





    Sydney-based Strategy Analyst

    Sydney-based Strategy Analyst

    I love everything about this role!!  This company is closing out 2022 as their strongest year EVER and are ripe for growth and investment. They are a diverse business in the agri, foods, consumer/retail sector and this is a great role for a Sydney-based Strategy Analyst who wants to own their projects and work closely with divisional GMs. 

    As an Strategy Analyst, you will play an important role in the analysis, development and execution of strategic initiatives to support the company’s growth. You explore new business opportunities and develop strategies to achieve company growth goals both within and beyond the company’s existing core. 

    Key Responsibilities:  

    • Drive strategic initiatives and insights across strategy and M&A projects 
    • Deliver meaningful insights, analysis and recommendations.  
    • Prepare presentations, plans and reports that support growth opportunities. 
    • Help strategically assess businesses and find growth opportunities. 
    • Develop financial models, valuations and analytics to support business decisions. 
    • Support strategy planning processes and facilitation of different strategy planning sessions and workshops. 
    • Manage projects with internal and external stakeholders and work with business units to improve our company’s strategic execution. 
    • Provide critical support to key stakeholders and help enhance our strategic execution capabilities with our business units. 

    Background & Skills: 

    • 1-3 years Management Consulting experience or in-house strategy experience 
    • Tertiary qualifications in Finance, Economics or Business/Commerce  
    • Strong structured problem-solving background and existing strategic toolkit  
    • Superior skills in financial analysis and commercial modelling  
    • Independent skills to research and to access internal & external information  
    • Strong commercial acumen  
    • Strong ability using Excel and PowerPoint  
    • Solid understanding of financial statements (Profit & Loss, Balance Sheet & Cash Flow Statements) 
    • Sound understanding of financial concepts & analysis methods (e.g. DCF, WACC, ROIC)

    If this sounds like an exciting role for you, feel free to apply or get in touch with Amy Savage at amy@oaktreetalent.com.  

    #sydney #oaktreetalent #sydneyjobs #jobs #strategyjobsaustralia

    Sydney-based Strategy Analyst

    This Sydney-based Strategy Analyst is Exclusive to Oaktree and will take home an annual income of $120k + super.

    If you would also like to checkout other jobs that we are currently sourcing for, you can check it here.

    Send us your CV





      Sydney-based Strategy Manager

      Sydney-based Strategy Manager

      Our client’s purpose is focused on helping Australians own their own home, this company is on a huge growth trajectory and already one of the biggest challenger banks out there. One part of this is their commitment to driving change – which is why their Group Strategy team is at the forefront of driving this transformation and they are looking for a Sydney-based Strategy Manager to join their team. 

      The Strategy Manager, you will work closely with the Head of Group Strategy to develop and execute the company’s strategy. You will work on a diverse range of projects across the company including growth and market entry, product development, marketing and distribution, process improvement, optimisation and M&A. 

      Key Responsibilities: 

      • Lead and support projects related to group strategy across all business units – including growth and market entry, product development, marketing and distribution, process improvement, optimisation and M&A.  
      • Set the direction for these projects, provide leadership, and develop a strong team. 
      • Support the group’s bi-annual strategic planning process.  
      • Monitor and advise the organisation on the external competitive environment and topics of strategic importance to the business 
      • Compile the group’s annual strategy report.  
      • Work closely with the CEO on long-term strategy, problem solving, and venture growth. 
      • Strive to develop rigorous, well-supported recommendations that help decision makers make the best choices.  
      • Make sure our recommendations are strategically and financially sound, and that they are aligned with the goals of the customers.  
      • Work in close partnership with cross-functional teams and key stakeholders 
      • Provide them with timely and useful insights.  
      • Identify learnings from global and domestic Fintechs, and then incorporate them into solutions that will be impactful for the company.  

      Background & Skills: 

      • 3+ years’ relevant experience from a top tier Management Consulting firm or 5+ years in a Corporate Strategy role providing strategic advice at an Executive level  
      • A proven consulting toolkit with superior analytical and problem-solving skills and the ability to incorporate innovative approaches in solving complex problems  
      • Ability to lead and manage project with multiple stakeholders  
      • Highly developed verbal and written skills and visual communications  
      • Ambition, and are self-driven and highly motivated to thrive  

      If you are passionate about leading change and want to make a real difference in the lives of our customers, then this is the role for you. Contact Amy Savage at amy@oaktreetalent.com for more details.   

      #sydney #oaktreetalent #sydneyjobs #jobs #strategyjobsaustralia

      Sydney-based Strategy Manager

      This Sydney-based Strategy Manager is Exclusive to Oaktree and will take home an annual income of $130k to $140k.

      If you would also like to checkout other jobs that we are currently sourcing for, you can check it here.

      Send us your CV





        Strategy Manager in Sydney

        Strategy Manager in Sydney

        Our client is driven by its purpose over its revenue and this role is suited to someone who is passionate about helping people! Not only that, this business prioritises the health and wellbeing of its employees and this is a rare opportunity to join a strategy team with 9-5 working hours!  

        With a sole purpose of supporting their clients and customers in every possible way, the role of Strategy Manager is responsible for providing sound strategic advice to senior executives across the organisation, and leading projects in order to develop business strategies that enable the company to achieve its strategic objectives. 

        Being a customer focused business you can enjoy variety in this role from strategising customer experience and customer value proposition to developing operating models, vendor management, digital and data strategy and adopting innovation at scale.  

        Key Responsibilities: 

        • Planning and managing strategy projects, including working with external strategy consulting firms when needed.  
        • Providing input and execute strategic planning initiatives, as well as develop a broad base of industry and functional knowledge.  
        • Proactively identifying strategic issues and defining problems to support senior stakeholders. 
        • When it comes to complex issues and problems, you have the ability to think critically and come up with insightful strategies in collaboration with others.  
        • Staying ahead of the curve by researching emerging trends and technologies to identify internal and external strategic opportunities.  
        • Conducting complex qualitative and quantitative analysis to assess opportunities and create initiatives.  
        • Stimulating constructive dialogue among business stakeholders and team members through clear verbal and written communication. 
        • Working with your team and other parts of the company to make sure all our projects and business activities are aligned.  
        • Identifying opportunities and successfully translating strategic recommendations into practical plans.  
        • Aiming to contribute positively to your own professional development, as well as that of your team and stakeholders. 

        Requirements: 

        • 5+ years in a management consulting firm (either from an MBB, LEK, Oliver Wyman, Strategy&, Monitor Deloitte etc).  
        • Exceptional communication skills, both written (Board paper writing and PowerPoint slide development) and oral. 
        • Relevant tertiary education. 
        • Critically think through complex issues and problems to frame problems, scope work and develop strategies insightfully and in collaboration with others. 
        • Communicate both verbally and in writing in a way that stimulates constructive and impactful dialogue among business stakeholders and team members 

        If you think you this position is for you, send your CV to Amy Savage at amy@oaktreetalent.com or drop your CV below. 

        #sydney #oaktreetalent #sydneyjobs #jobs #strategyjobsaustralia

        Strategy Manager in Sydney

        This Strategy Manager in Sydney is Exclusive to Oaktree and will take home an annual income of $200k + super.

        If you would also like to checkout other jobs that we are currently sourcing for, you can check it here.

        Send us your CV





          Sydney-based Chief of Staff

          Sydney-based Chief of Staff

          This client of ours is one of the top Media companies in the country and they are looking for a Sydney-based Chief of Staff that will be the ‘right hand’ of the Chief Executive Officer. 

          You will be playing a key role as a strategist, consultant, and implementer. You will support the CEO at both a strategic and day-to-day operating level. You will streamline, track and prioritise activities across the business, acting as the central point of contact. You will have a front role view! 

          As Chief of Staff, you will be responsible for the following:  

          • You will coordinate team activities and help manage day-to-day tasks. In addition, you’ll be responsible for identifying and addressing the needs of the CEO. You’ll also be expected to perform both strategic and administrative tasks to ensure the delivery of the CEO agenda. 
          • You’ll be responsible for driving the strategic direction alongside the CEO. This position will give you the opportunity to work with some of the most important projects and stakeholders within the organisation. 
          • You will be responsible for the management and coordination of strategic initiatives, tracking progress and keeping the CEO updated. 
          • Participate in regular meetings, prepare board packs and papers, take actions and doing follow up activities. 
          • Able to handle routine deliverables, such as consolidating team information, presentations, and reporting. 
          • Doing research, analysing data, and solving problems.  
          • Help lead the corporate communications team in aligning strategy within the organisation. 

          Key qualifications for this role:  

          • Tenure in a Top Tier consulting firm  
          • 5+ years’ consulting or consulting and corporate experience in complex organisations driving enterprise wide transformation. Project / Engagement Management experience is key. 
          • Strong self-starter, able to meet deadlines and with exceptional organizational skills.  
          • Proven ability to be versatile and action-oriented.  
          • Demonstrated analytical skills along with highly tuned business acumen and strategic thinking 
          • Highly tuned influencing, interpersonal and communication skills  
          • Proven track record of effectively interacting with senior management  
          • Ability to work strategically and collaboratively across teams and departments  
          • Ability to anticipate issues and develop sound issue management mitigation strategies 
          • Ability to interpret & present complex information in concise ways 

          If you want to learn more about this opportunity and have a discussion, please reach out to Anika Stokes at Anika@oaktreetalent.com or send your CV to through the form below. 

          #sydney #oaktreetalent #sydneyjobs #jobs #strategyjobsaustralia

          Sydney-based Chief of Staff

          This Sydney-based Chief of Staff role is Exclusive to Oaktree and will take home an annual income of $220k + super.

          If you would also like to checkout other jobs that we are currently sourcing for, you can check it here.

          Send us your CV