The Group Transformation Director in Melbourne is a critical role that bridges the gap between the Executive Team and the entire Transformation efforts of the business. Reporting directly to the Chief Transformation Officer, this role acts as an essential point of contact and leader for the Group Transformation team. This person serves to guide decision-making processes, ensuring all stakeholders receive timely updates on progress and results. This position requires strong leadership skills, close collaboration with the CTO and other senior executive stakeholders. Ultimately, the Group Transformation Director plays a pivotal role in driving successful step- change across the entire organization.
Job Responsibilities:
Responsibility for ensuring the company’s transformation strategy is up-to-date and imbedded.
Communicate the vision, strategy and drive growth with an operational excellence mindset.
Execute the Transformation plan and agenda across all markets, geographies and functions.
Leading cross-functional teams in order to prioritise transformation initiatives.
Orchestrate the overall Transformation process and managing resources, value, change and risk across the entire business.
Develop and implement effective change management strategies that will help employees adopt new ways of working and embrace the transformation agenda.
Effective communication and influencing to engage the executive team, board of directors and all other stakeholders within the business.
Job qualifications:
Bachelor’s or Master’s degree in Business Administration, Engineering, or related field.
Minimum 10+ years of experience in leading transformation initiatives. Retail/FMCG experience preferred but not a prerequisite.
Must have strong Transformation toolkit and a proven track record of delivering results in an enterprise-wide corporate Transformation.
Strong business acumen and understanding of market trends, consumer behavior, and competitive landscape.
Proven track record of leading cross-functional teams to drive change and deliver results.
Experience in developing and implementing business models, processes, and technologies that drive growth and operational excellence.
Strong analytical skills and ability to translate data into insights and actionable recommendations.
Excellent communication, presentation and interpersonal skills.
Ability to build and maintain strong relationships with internal and external stakeholders.
Strong leadership and change management skills, with a demonstrated ability to influence and inspire others
High energy and passion for Transformation!
The role of Group Transformation and is a critical role that requires strategic thinking, cross-functional collaboration, change management skills, a continuous improvement mindset, and a desire for personal growth. If you are up for the challenge, this role could be the perfect fit for you. Please send your CV through the form below.
Our client, a well-funded Fintech, is growing rapidly and is showing no signs of stopping. They have run a few capital raisings to date which has helped them launch an AI powered tech platform bringing transparency and simplicity to their customers. They are looking for a Head of Customer Operations in Melbourne and includes (but is not limited to) leading a team of 20+ people with P&L responsibility.
The Head of Customer Operations in Melbourne will be part of the largest BU within the organisation with a focus on multiplying the customer experience ten-fold in the most cost-effective way. To be sure they hit their 2023 targets, they’re doubling the size of their team over the next 6-12 months. They need a professional with a generalist strategic background (top tier/MBB) who is ambitious, analytical and who can drive their critical metrics to help deliver optimal company performance.
Key Responsibilities:
Optimising and growing the Customer Operations team.
Driver of and key contributor in answering strategic operating model questions with the Founders and Executive Leadership team.
Leading team managers and their teams by creating and implementing initiatives that challenge them in a way that gets the most out of them and their people.
Driving organisational change when new technology and processes roll out.
Through rigorous analysis, generating critical insights that help optimise customer operations and processes.
Key Qualifications:
Minimum of 3 years’ experience in a top-tier (MBB/ Kearney/LEK preferred) strategy consulting firm, with a bias to execution.
Minimum of 3 years’ experience in a similar strategic role at a high growth startup would also be desirable.
Has knowledge in customer experience and/or customer operations OR has a real interest to pursue this function and grow their capability in this space within ANZ and the United Kingdom.
Has some team management skills and wants to lead a P&L with more than 20 people.
Strong problem-solving ability balanced by a strong people orientation.
If this opportunity is of interest, and you are up for the challenge of leading a P&L and upwards of 20 people, then please contact Ilan Leshetz for a confidential chat at ilan@oaktreetalent.com.
WHAT DOES LEADERSHIP IN 2023 LOOK LIKE AND WHAT DO THE EXPERTS SAY?- IT’S THE PERFECT TIME TO RELEASE THE LION WITHIN
As we all know, Leadership is a complex and multi-faceted concept, encompassing a range of skills and attributes that are essential for achieving success in various fields of life.
One of the most critical elements of effective leadership is courage, which enables leaders to take bold decisions and pursue their goals even in the face of adversity and uncertainty (like the current global socio-economic climate). Courage is often described as the quality of being fearless or brave, but it is much more than that. It is the ability to face one’s fears, to confront difficult situations, and to take calculated risks. A courageous leader is not afraid to speak their mind, challenge the status quo, and make tough choices, even when these decisions may be unpopular or met with resistance.
To release the lion within, a leader must have the courage to tap into their inner strength and unleash their full potential. This requires a deep sense of self-awareness, as well as a willingness to take risks and make bold moves. It also requires a strong sense of purpose, a clear vision of what the leader wants to achieve, and the determination to see it through.
When a leader releases the lion within, they embody a range of qualities that inspire others and drive success. They are confident and assertive, yet humble and empathetic. They are passionate and driven, yet patient and persistent. They are visionaries who can see beyond the present moment, yet grounded in reality and practical in their approach.
One of the most important aspects of releasing the lion within is the ability to inspire others.
A courageous leader leads by example, demonstrating their commitment to their goals and their willingness to take risks. They also inspire their team members by recognizing their strengths and helping them to reach their full potential. This not only improves morale and motivation but also helps to build a culture of trust and respect, where everyone feels valued and supported.
Finally, another key aspect of releasing the lion within is the ability to adapt to change. In today’s fast-paced and rapidly evolving world, leaders must be agile and flexible, able to respond to changing circumstances and embrace new opportunities. A courageous leader is not afraid to take risks and try new things, even if they are outside their comfort zone. They are willing to learn from their mistakes and adapt their approach as needed, always striving for continuous improvement. #OaktreetalentSearch #Executivesearchleadership #Chiefstrategyandtransformationofficer.
24 month fixed term contract. An unreal career-making opportunity to build and lead a transformation team, overseeing a multi-year, multi-$100m end to end corporate transformation. You’ll bring: · Demonstrated success in leading major whole of business transformations to deliver both market share and profit outcomes. · Exceptional Transformational leadership experience and skills. · Strategic thinking, with an ability to be hands-on and drive strong transformation outcomes. · Executive level and Board level exposure with an exceptional ability to influence across executive levels. · Ability to deal with complex and competing stakeholder agendas. · In‐depth understanding of complex business drivers of both market segments and customers. · Ability to strengthen and uplift transformation capability across the organisation, including developing and embedding necessary tools, governance and processes to ensure successful delivery of the transformation program.
Our client, a well-funded Fintech, is growing rapidly and is showing no signs of stopping. They have run a few capital raisings to date which has helped them launch an AI powered tech platform bringing transparency and simplicity to their customers. They are looking for a Head of Customer Operations that’s based in Sydney or Melbourne and includes (but is not limited to) leading a team of 20+ people with P&L responsibility.
The Sydney or Melbourne-based Head of Customer Operations will be part of the largest BU within the organisation with a focus on multiplying the customer experience ten-fold in the most cost-effective way. To be sure they hit their 2023 targets, they’re doubling the size of their team over the next 6-12 months. They need a professional with a generalist strategic background (top tier/MBB) who is ambitious, analytical and who can drive their critical metrics to help deliver optimal company performance.
Key Responsibilities:
Optimising and growing the Customer Operations team.
Driver of and key contributor in answering strategic operating model questions with the Founders and Executive Leadership team.
Leading team managers and their teams by creating and implementing initiatives that challenge them in a way that gets the most out of them and their people.
Driving organisational change when new technology and processes roll out.
Through rigorous analysis, generating critical insights that help optimise customer operations and processes.
Key Qualifications:
Minimum of 3 years’ experience in a top-tier (MBB/ Kearney/LEK preferred) strategy consulting firm, with a bias to execution.
Minimum of 3 years’ experience in a similar strategic role at a high growth startup would also be desirable.
Has knowledge in customer experience and/or customer operations OR has a real interest to pursue this function and grow their capability in this space within ANZ and the United Kingdom.
Has some team management skills and wants to lead a P&L with more than 20 people.
Strong problem-solving ability balanced by a strong people orientation.
If this opportunity is of interest, and you are up for the challenge of leading a P&L and upwards of 20 people, then please contact Ilan Leshetz for a confidential chat at ilan@oaktreetalent.com.
