Are you a Customer Experience guru who is looking for a new challenge?
This Australian ASX Company that serves millions of customers, has exclusively engaged Oaktree Talent to find a preeminent new Head of Customer Experience Strategy to be based in Sydney. This is a perfect opportunity to take your career to new heights as you will play a key role in shaping the strategic direction or their customers’ journey for this top iconic brand.
As Head of Customer Experience Strategy in Sydney, you are charged with crafting and delivering effective customer experience strategies for the company. Your role will involve designing a plan that elevates their company’s customer retention program whilst ensuring that the customer journey is seamless and enjoyable. Your efforts will help to ensure that customers receive an outstanding experience.
Your key responsibilities for this role are:
Ensure that our customer experience goals are in line with the overall business strategy. You will be responsible for planning and executing plans to achieve these goals.
Lead analyses of segmented engagement models for our members and iterate on definitions for customer segmentation. All of this needs to be done while staying aligned with the overarching strategy.
Collaborate with the User Experience team to ensure all aspects of customer-centric design are met – from identifying customer needs throughout their lifecycle to developing strategy focused on growth.
Use human-centered design and innovation frameworks to uncover new opportunities.
Provide the business with the necessary strategic customer insights, customer complaint analysis, and any other important information required to make informed decisions and recommendations.
Work in close collaboration with the partners to drive forward customer experience initiatives and lead the delivery of ongoing transformation and change programs.
Foster cross-functional collaboration that improves the customer experience overall.
The following qualifications are the following:
9+ years relevant experience to the field and with preferably 4 to 6 years experience in a top tier consulting firm
Has led Customer experience and CX experience teams in a major organisation
Has a graduate degree in relevant discipline and/or post graduate degree
Strong experience leading teams in a changing environment.
Highly experienced with external stakeholder management.
Exceptional understanding of business processes and extensive experience in commercial and /or operational business functions.
Thorough understanding of strategic evaluation and financial evaluation techniques.
Proven ability to quickly identify issues, structure project plans and develop strategic options.
Customer oriented approach with an ability to question and challenge effectively whilst maintaining strong relationships.
If you want to manage a high-performance team and make an impact in customer experience and taking the company to the next level, then this role is for you! Reach out to Anika Stokes at anika@oaktreetalent.com to be considered for the position.
Our client is a bona fide exciting Technology company providing small businesses with an unprecedented level of efficiency and connectivity. Through their solutions, they are not only helping these businesses but also building a stronger economy. If this type of business is what excites you, then this role is for you!
We are on the lookout for an Executive General Manager for Program and Delivery in Sydney or Melbourne (Preference). The position will be responsible for driving business success through delivering projects that support innovative products and services. You will have the opportunity to collaborate with product leaders, product engineering teams, and other cross-functional senior business and technology stakeholders to ensure projects and programs are completed on time and within budget.
Your experience in managing complex projects, collaborating across teams, utilising planning/delivery frameworks/methodologies, uplifting capability and improving service delivery within a B2C or B2B2C environment makes make you an integral part of the leadership team – ensuring successful outcomes for their products and services. With your expert knowledge and skillset, you can help take the company’s vision from concept to reality.
Your responsibilities for this role are the following:
Ensuring the right capability is in place, processes are optimaised, and priorities are clear.
Coordinating with different teams to ensure the most important business programs are executed properly.
Boosting customer relationships and increasing the pace of delivering value to the company through the use of topnotch delivery and program practices.
Supporting the team of project and program managers and ensuring their development.
Ensuring the team has the right internal practices in place to prioritize strategic objectives and track progress.
Continuing to develop and incrementally improve processes to best practice so as to remain competitive and up-to-date with industry trends.
Solidifying global identity by improving transparency and dependency management across all teams.
Your qualifications include:
Experience leading large, complex projects across multiple functional areas and geographies within a B2C or B2B2C technology product environment.
Experience in a management consulting firm desirable.
Experience working in a Saas environment highly desirable.
Excellent stakeholder engagement and communication skills, including the ability to communicate effectively with executives, cross-functional teams, and external stakeholders to build rapport, trust and buy-in quickly.
Experience in transforming organisations to operate in an agile environment at scale.
Proven experience improving business processes across complex teams and organisations.
Strong demonstrable commercial experience
Experience establishing and leading high performing teams
If this sounds like you, then we want to hear from you. Please send in your CV to Ilan Leshetz for a confidential chat.
This is a fantastic opportunity to join a boutique consulting firm and become part of its exciting and growing business.
Are you living in Australia or overseas and would like to join this Sydney-based team?
Building a team of ex top tier consultants, this is an opportunity to work closely with c-suite executives and take ownship of projects.
This role will provide candidates with a unique opportunity to contribute to both strategy and M&A advisory engagements with scope to apply your commercial acumen, problem solving skills and creative skills to have meaningful impact to your clients.
Responsibilities:
Management of a stream of work or a small project
Apply strategy frameworks and develop storyboards with support from senior team members
Financial modeling and analysis
Work with senior team members to structure strategy problems, define analysis, and create storyboards.
Be proficient in collecting, researching, analysing and developing insights that are used to make complex strategic decisions.
Facilitate client and customer interviews, stakeholder workshops, and other engagements where direct communication with the client team or external stakeholders is necessary.
Ensure the client’s objectives are achieved.
Background & Responsibilities:
2-4 years consulting experience in a top tier consulting firm – McKinsey, Bain or BCG.
A relevant bachelors degree
Structured problem solving and analytics skills to deliver accurate solutions.
Experience in financial modelling to deliver accurate solutions.
Superb written and oral communication in the English language.
Ability to establish and maintain strong relationships with stakeholders.
Leadership capabilities and the ability to work well in a team.
If you would like to find out more, please reach out to Amy Savage at amy@oaktreetalent.com to be considered for the position.
Please note – sponsorship opportunities are available and applicants will be considered from overseas if they meet the above criteria.
This can be a tricky topic and one that we are experts at helping you navigate.
It’s really important to be open and transparent about your salary expectations from the get-go and on the flip side, we are always very open about our clients’ budget and salary for the role to ensure this is in line with your expectations before starting an interview process.
There are, of course, times when you might want to try and negotiate the salary you have been offered.
And when is the right time to do that?
OFFER STAGE
When you are given a verbal offer and prior to accepting the verbal offer, if you would like to try and negotiate, now is the time.
✅ DO be fully transparent about your salary expectations
✅ DO understand that clients have budgets and salary ranges approved for roles
✅ DO appreciate that some budgets have no room to increase and this isn’t a reflection on a clients desire to hire you
✅ DO know that for every client that increases a salary, there are as many that won’t and will keep to their original offer
✅ DO know that we are specialists at negotiating salaries and we have the latest up to date market information on what salary levels are being achieved in the market
❌ DON’T verbally accept and then try and negotiate a higher salary
❌ DON’T sign a contract and then try and negotiate a higher salary
❌ DON’T miss out on an incredible career opportunity over $$
Negotiating isn’t in everyone’s comfort zone and we are here to help support you on your journey to finding your next career opportunity.
If you are a Management Consultant or ex Management Consultant and would like to find out more about strategy opportunities we are currently recruiting, please see our website for our live roles (linked in the comments).
We know this seems like an obvious point however you’ll be surprised at how many of us think we’re bringing sufficient energy only to find the interviewer hasn’t felt the same way. This is because we all have our own subjective version of how we apply it.
So how do we know if we’ve brought sufficient energy to the interview? The answer is very simple, feedback! If you are consistently receiving this feedback, you may have a blind spot or a perception problem to work on. Either way, if you want to progress your career, it’s worth investing in through coaching services or working on making a better impression during such moments.
In a job interview:
✅ A vibrant and engaged demeanour fosters a sense of camaraderie with interviewers. ✅ A genuine and positive energy can transform a standard interview into a memorable one that sets you apart from other candidates. ✅ Demonstrating positive energy and enthusiasm showcases your interest in the role and company. ✅ By bringing an energetic attitude, you project confidence in your abilities and an ability to thrive in a fast-paced work environment.
Employers are seeking candidates who can bring an enthusiastic and dynamic presence to their teams and stakeholders, as it often translates to increased productivity and better workplace morale.
If you’re seeking an opportunity to join an established organisation, who is the leader in their sector but who are looking to change things up, with a focus on sustainability, then this is the company for you!
Our sort-after client is on the lookout for an experienced Head of Strategy in Melbourne, who will work with the strategy team to develop sustainable, innovative strategies to propel the business forward..
In this role you will be entrusted with many responsibilities, such as spearheading the company’s strategy development and customer insights practice. You’ll also be expected to complete objectives related to strategy planning, market analysis, competitive intelligence, customer insights, team management and stakeholder management. With your expertise and leadership, you will ensure that the company makes strategic decisions that benefit its long-term success.
Key Responsibilities include:
Formulate the organisation’s 3-year strategy and associated objectives.
Work closely with the Board of Directors, Managing Director & CEO, and the Executive Committee to ensure that all key stakeholders are consulted and that objectives are properly defined and well-prioritised.
Oversee the customer insights program with the goal of understanding customer needs, preferences, and trends.
Devise strategies and initiatives to increase customer satisfaction, loyalty, and retention.
Design, develop, and manage a program of work to ensure client has up-to-date information on what the customer wants
Develop and track of financial and growth objectives.
Provide regular updates to stakeholders through board papers, stakeholder presentations and workshops. This is an essential role which requires strong leadership and communication skills.
Manage, lead and mentor a team of consulting experts
Key Qualifications include:
Have a wealth of demonstrated experience in strategy development and execution with a good consulting background in a top-tier consulting firm or large corporate environment
Be an experienced leader or ready to move into a leadership role with the ability to foster a culture of collaboration, innovation, and excellence
Have excellent problem-solving skills, with the ability to break down ambiguous problems, interpret complex ideas and identify market trends to inform strategic decision making
Have excellent project management skills, with the ability to prioritise and manage multiple initiatives simultaneously
Exceptional communication and presentation skills, with the ability to effectively convey complex ideas and recommendations to diverse audiences
Be comfortable working closely with and influencing the senior leadership team and board members
Previous experience in retail, food, or agriculture industries would be an advantage but not essential
If you want to make a difference in your role and want to work for a company that has great sense of purpose, then this role is for you! Please send your CV to Anika Stokes at anika@oaktreetalent.com.
Are you passionate about making the world a better and safer place? If so, this is the perfect role for you. Our client is on the lookout for a Senior Strategy Manager in Sydney!
As a Senior Strategy Manager, you will be responsible for synthesizing data from various sources to identify external trends, opportunities, and strategic risks to the company. This requires an individual who can think critically to facilitate and challenge strategic discussions. So if you are looking for a role that blends customer insights with data-driven strategies, then this is the perfect job for you!
Key Responsibilities include:
Aid in the development and execution of vital strategic projects.
Provide advice and assistance to help navigate the implications of medium- to long-term trends, competitive threats and opportunities that may affect the company’s success.
Develop strategic options that are tailored to the user needs.
Provide market insights and strategic frameworks for evaluating new initiatives.
Identify stakeholders who can provide key information and support the delivery of strategic projects.
Ensure that decisions made at the company are based on comprehensive research and meet customer demands.
Ensure that Company’s corporate strategy is consistent across all divisions, planning, and portfolio management.
Take complex strategic insights and condense them into materials which are both compelling and tailored to the needs of individual stakeholders at the company.
Creation of strategy communication materials for the Board and Investors, as well as other teams throughout the company.
Key Qualifications include:
8+ years business experience with tertiary qualifications
Proven lateral thinking skills and ability to deliver original solutions to complex problems
Critical and strategic thinking
Structured problem solving capability and experience (essential)
Experience leading projects collaboratively across multiple business units (essential)
Strong verbal and written communication skills, including the ability to facilitate sessions and to challenge ideas constructively (essential)
Experience in senior stakeholder management (essential)
Strong financial acumen and strategic analysis skills (essential)
Experience in strategy consulting, digital or customer-led organisations (preferred)
Experience in insurance industry (preferred)
If you are an individual who thinks outside the box and can provide solutions to enterprise problems, then this role may be for you. Send your CV to Asha Walsh to be considered for the position or apply through the link below.
Are you an experienced Strategy professional looking for a purpose driven opportunity where you can really make a difference?
Working with an ex top tier leader, this is a really exciting and broad strategy opportunity that will take you from blue sky to implementation.
You will take ownership of your projects and play an integral part in the future strategy of this healthcare company.
Key Responsibilities:
Creation of long term strategic vision and future state of the company
Be informed of relevant commercial trends, insights, and best practices in their respective local and international markets.
Conduct the necessary research and facts about the industry, and report back to the Executive Manager, Commercial.
Have deep understanding of industry trends and commercial implications.
Demonstrate knowledge of how advice related to this directorate can affect other areas of the company.
Contribute to the development and evaluation of changes/improvements to services provided by this directorate.
Ensure that changes are in line with the overall viability of the company.
Make sure each member has the resources and knowledge needed to produce top-notch work.
Conduct regular assessments of each team member’s performance and provide objectives for them to strive for.
Create active development plans to help team members reach their goals.
Key Qualifications include:
3-5 years strategy experience from a management consulting firm (ie McKinsey, Bain, BCG, Oliver Wyman, Kearney, LEK, Monitor Deloitte & Strategy&).
Excellent written and verbal communication skills, organised, systematic, thorough, accurate and disciplined.
Functional and operational understanding of strategy development, and experience leading strategy development processes/projects
Understanding of performance evaluation and management, strategic planning, and change management
Ability to translate information and develop insights.
If you are passionate about working for a company with a real sense of purpose and would like to be considered for this position, please submit your application via the links provided.
An exciting opportunity has arisen for a Senior Strategist to join one of the leading retail consulting firms in Australia. This role is based in Sydney’s Northern Beaches and requires someone who is passionate about about all things retail both in Australia and around the globe.
As part of this role, you’ll have the chance to work with an exciting array of retail clients and gain valuable insights to the industry. As a senior strategist, you will help lead the way to a more sustainable retail future, while still keeping the original mission of the company in mind.
Key Responsibilities:
Growth strategy and private equity projects
Assist on business transformation projects and handle the project management side of things.
Engage with senior executives and stakeholders frequently, while also helping the team develop client briefs and proposals.
Support the team with/or leading workshops and presentations
Lead or assist with workshops and presentations.
Conduct market research, explore key retail, technology and macro trends so that you can identify new business opportunities.
Analyse existing business operations and pinpoint any improvements that could be made.
Explore customer preferences and behaviours on a deeper level by using both qualitative and quantitative methods. This includes segmenting customers, conducting extreme user interviews, as well as mapping out the customer journey.
Provide competitor and category analysis, in addition to store network mapping and catchment analysis.
Create actionable strategies that will help reach company goals.
Background & Experience:
3 -5 years professional experience (management consulting or corporate strategy)
Intuitive and self-motivated with a keen entrepreneurial drive
Strong problem-solving skills with structured thinking and approach
Excellent communication skills and would feel comfortable presenting to senior leaders
Attention to detail, comfortable with numbers and data, and ability to draw the key “so what” insights
Comfortable managing multiple streams of work and deadlines – ability to look at the “big picture” while diving into day-to-day execution details
Familiar with Microsoft Excel and PowerPoint / Keynote
Bachelors / undergraduate degree or equivalent (ideally in Business or Communications)
Must be legally entitled to work full time in Australia
If you are a strategic thinker with a passion for transforming customer experience and want to drive growth in retail businesses, then this role may be a great fit for you. Send your CV to Amy Savage at amy@oaktreetalent.com to be considered for the position.
